NPSlab: klantinzicht 2.0 (NPSlab: Customer Insights 2.0)
Based on media data and artificial intelligence, NPS Lab predicts the NPS of your organisation, service or product in real time. This enables you to take immediate action or make adjustments at the optimal time for the greatest impact.
- Very cost-efficient.
- Based on large consumer groups.
- Far fewer questionnaires needed.
- Prediction of your NPS.
- In-depth insights into opportunities for improvement.
- (If desired) Insight into NPS, and strengths and weaknesses of competitors.
Prediction of NPS
1
Intake
We make an inventory of what market research and media monitoring data are available within your organisation.
2
Test
We determine whether there is sufficient data to train our artificial intelligence algorithm, or whether it is necessary to collect additional data.
3
Validation
Together with you, we check to see whether our artificial intelligence algorithm produces useful results.
4
Insights
Real-time insights into the NPS of your organization, and (if desired) competitors.
What are the benefits?
- Up-to-date insights into NPS.
- Cost-efficient.
- Customer friendliness: far fewer questionnaires required.
- Insights into your opportunities for improvement.
- Insights into the positions of competitors.
More information: NPSLab site
Ralph Sevarts, a.s.r.
"It is a pleasure to work with Etil; they honour agreements, and they have an accessible, flexible attitude."
