KlantInZicht
(Customer Insights)
Researching customer satisfaction helps you monitor and improve the satisfaction of your customers in a cost-efficient way.
We support you and your colleagues in:
- optimal choice of research design
- designing a short questionnaire
- automating measurements (no more manual work!)
- reporting that is easily understood and used by all
- separate reporting for management and teams
- (if desired) benchmarking results and including recommendations for improvements
Our method
1
Briefing
Together we determine what insights the research should yield. We offer expert advice on the most efficient research design, questionnaire and manner of reporting.
2
Execution
Your customers are invited to take the survey. We will keep you informed regarding the response and send a reminder. Of course, we ensure that the survey is representative of all your customers.
3
Report
The results of the survey are immediately available in an online report. If desired, it is possible to include benchmarks, conclusions and recommendations for improvements.
What are the benefits?
- Up-to-date insight into customer satisfaction.
- Benchmarkin of results.
- Practical tools to further improve satisfaction.
- Not a care about the design, implementation and representativeness of the measurements.
- Cost-efficient.
Ralph Sevarts, a.s.r.
"It is a pleasure to work with Etil; they honour agreements, and have an accessible, flexible attitude."
Wij werken voor
